Frequently asked questions
Answers about ordering, review before payment, delivery, groceries and text updates. If something is not covered here, call 802-770-2775.
Ordering, delivery and payment
- How do I place an order?
- Add prepared food or groceries to your table, enter your delivery address, choose a time, and send the request. We review it and get back to you.
- Do I pay when I submit my order?
- No. Nothing is charged when you send the request. We review your order first.
- How does payment work?
- After we review and accept your order, it moves to awaiting payment and we send you a secure payment link. Your order becomes confirmed only after payment succeeds.
- Can I order prepared food and groceries together?
- Yes. Prepared food and groceries can be placed in the same order and arrive together on one delivery.
- Is there a walk-in or counter location?
- No. We are delivery only. Every order is delivered to your address and there is no walk-in or counter service.
- How much is delivery?
- Delivery is free up to 2 driving miles, $5 over 2 and up to 10 driving miles, and addresses beyond 10 driving miles are reviewed before we confirm a fee.
- What are your delivery hours?
- Prepared-food delivery runs 9:00 AM to 9:00 PM.
- Can I mix Plain and Egg Hoppers in one order?
- Yes. The Hopper builder lets you combine Plain and Egg Hoppers in a single spread.
- What are String Hoppers?
- String Hoppers are steamed nests of fine rice noodles, served in counts and usually shared with curries and accompaniments.
- Which curries can I add?
- Only the curries currently configured as options for that item can be added. Available choices are shown when you build your order.
- Is everything on the menu always available?
- No. Menu availability can vary. What you see when you order is what we can currently make.
- When can I order groceries?
- Online grocery ordering is open 24/7.
- Can groceries be delivered with my prepared food?
- Yes. Groceries can share the same delivery as your prepared-food order.
- How should I store Cinna Buzz?
- Store in a cool dry place. Best served chilled.
- Will you send me text messages?
- We may send transactional text messages about your order. Consent to those messages is optional and is not required to place an order.
- How do I stop or get help with text messages?
- Reply STOP to any message to stop receiving them, or reply HELP for help. You can also call us.
- Can I cancel or change my order?
- Cancellations, changes and refunds are handled case by case. Call us as soon as possible and we will work it out with you.
- How do I contact you?
- Call 802-770-2775.
More information
How our service works
- Delivery only
- Every order is delivered to your address. We have no walk-in or counter service.
- Ordering hours
- Online grocery ordering is open 24/7. Prepared-food delivery runs 9:00 AM–9:00 PM.
- Service area
- We generally serve Staten Island. Final availability is confirmed by your delivery address at checkout.
- Questions
- Call 802-770-2775.